Store Policy

Store Policy

Courier Services, Processing & Deliveries:

We proudly ship across South Africa using some of the most reliable and reputable courier service providers.

Dubai Perfumes:

Orders are processed immediately with your shipment delivered within 3 – 10 business days.

Oil Based Fine Fragrances:

Orders are processed immediately with your shipment delivered within 7 – 10 business days. These Oil Based Fine Fragrances are produced by Perfume Whispers and bottled to the highest quality and standards.

Please keep the above in mind when planning for time-sensitive deliveries.

Shipping Costs:

Fees are calculated at checkout based on your location and package dimensions.

Your tracking number will be sent immediately when received from the courier(s).

Shipping Disclaimer:

Once your order is handed over to the courier, they assume responsibility for its delivery. Perfume Whispers is not accountable for delays, losses, or damages during transit. For updates or issues, please contact the courier directly.

If you have any disputes with the couriers, please reach out to us via email for assistance, include your order details with the relevant concerns.

Email: info@perfumewhispers.co.za

Payment Options:

We offer secure payment methods for your convenience through PayFast. All transactions are secured through trusted payment gateways.

• Instant EFT by PayFast
• Debit and Credit cards processed by PayFast
• Apple Pay and Samsung Pay
• Mobicred
• Scan to Pay
• SnapScan
• RCS
• Zapper

Full payment is required before we process and ship your order.

Returns & Refunds:

Due to the nature of our fragrance products, we do not offer returns, refunds.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue. We’ll review each case individually to find a suitable resolution.

Contact Us:

Reach out to us for inquiries, custom orders, or support via email or WhatsApp

Email: info@perfumewhispers.co.za

WhatsApp: Available for quick queries.
We strive to respond within 24 – 48 hours on business days.

Privacy Commitment:

At Perfume Whispers, we value your privacy and comply with the Protection of Personal Information Act (POPIA).

• Data Collected: We collect only essential details, such as your name, contact information, delivery address, and payment details, to fulfill your order.
• Data Usage: Your information is used solely for order processing, customer support, and delivery purposes.
• Data Sharing: We share your details only with necessary partners, like couriers, to complete your order. We do not sell or distribute your data to third parties.
• Your Rights: You may request access to or deletion of your personal information by contacting us.

Website Usage Terms:

By using the Perfume Whispers website, you agree to:

• You are of legal age, 18 years old and above. Perfume Whispers will take no responsibility for any mishaps or financial losses. We will assist parents and legal guardians in deleting relevant information.
• Respect the ownership of all website content, which may not be reproduced or copied without our permission.
• Refrain from using the site for any illegal activities or encouraging others to do so.
• Acknowledge that we may update products, prices, or policies at our discretion without prior notice.